Last updatedSeptember 15, 2024
Linnear Legal Ltd is an unregulated legal service provider. This means that although we provide certain legal services, the firm itself is not regulated by the Solicitors Regulation Authority (SRA). This structure is entirely permitted under applicable law.
Although the firm itself is unregulated, all solicitors working for Linnear Legal Ltd are fully qualified and individually regulated by the SRA. Just like solicitors in any regulated law firm, our solicitors must adhere to the SRA Code of Conduct and remain subject to the same rigorous standards of professionalism, including rules on confidentiality, conflicts of interest, and client care.
While the quality of service is the same, there are a few distinctions between regulated and unregulated law firms that you should be aware of:
As an unregulated legal service provider, we are not obligated to maintain professional indemnity insurance that adheres to the minimum standards of coverage set out by the SRA. However, we do have Professional Indemnity Insurance in place with the same minimum amount of cover as required by the SRA being £3 million.
Due to the unregulated nature of the firm please be aware that you will not be eligible to apply for a grant from the SRA Compensation Fund. This fund is designed to provide financial protection to clients in specific circumstances, such as where a regulated solicitor has misappropriated funds or failed to account for them. As an unregulated firm we do not hold client money and while the SRA Compensation Fund is not available we maintain appropriate insurance and are fully dedicated to providing a trusted, high-quality service and support throughout our engagement.
If you have any questions regarding the above please contact us at linnearlegal@gmail.com
We are dedicated to delivering a high standard of legal services to all our clients. If something does not meet your expectations, we encourage you to share your concerns with us. Your feedback is invaluable in helping us enhance the quality of our service.
We are committed to addressing all complaints fairly and transparently, ensuring that your experience with us is continually improved.
Should you be dissatisfied with any aspect of our services, you should follow our complaints procedure set out below.
1.1
To raise a complaint, please contact the individual responsible for your matter. Their name will be provided in your letter of engagement. When submitting your complaint, please provide as much detail as possible about the issue and how you would ideally like it to be resolved.
1.2
Once your complaint is received, the individual responsible for your matter will conduct a thorough investigation and aim to provide a proposed resolution within 7 working days. If we are unable to meet your expectations, we will explain the reasons and, where possible, suggest an alternative resolution.
1.3
If your complaint is not resolved within 7 working days, or if you are dissatisfied with the proposed resolution, you may escalate the matter by emailing linnearlegal@gmail.com and requesting a review by another member of staff unconnected to the matter.
1.4
We will send you an email acknowledging receipt of your request and letting you know the name of the team member who will carry out the review. This individual will carry out an independent review and provide you with a proposed resolution within 14 working days. Please note that if the investigation confirms the original resolution was appropriate, it may remain unchanged.
2.1
If we are unable to resolve your complaint to your satisfaction and your complaint is about a solicitor, you may seek assistance from the Legal Ombudsman.
2.2
The Legal Ombudsman offers an independent review of complaints and their involvement will not affect the way we handle your matter.
2.3
Before accepting a complaint for investigation, the Legal Ombudsman requires that you first attempt to resolve the issue directly with us. Once this step is complete, you must refer your complaint to the Legal Ombudsman within the following timeframes:
Within six months of receiving our final response to your complaint;
Within one year of the date of the act or omission in question; or
Within one year of the date when you should reasonably have become aware of the issue.
2.4
For more information about the Legal Ombudsman and their processes you can contact them directly using the details below:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333 (available 9:00 AM – 5:00 PM)
Email: enquiries@legalombudsman.org.uk
Postal Address: Legal Ombudsman, PO Box 6167, Slough SL1 0EH
3.1
The Solicitors Regulation Authority (SRA) is available to assist if you have concerns about a solicitor’s conduct. The SRA investigates issues such as dishonesty, mishandling or loss of funds, or unfair treatment based on age, disability, or other personal characteristics. For more information on how to raise your concerns, please visit the SRA’s website.
Please read these terms carefully before using the Site.
Version 1.1
Last Updated: 22/01/25
1.1
These terms set out the rules for using our website https://linnearlegal.co.uk/ (the “Site”).
1.2
They do not cover the terms relevant to any services we provide you which will be sent to you in a separate letter of engagement.
2.1
The Site is owned and operated by Linnear Legal Ltd (“We” “Our”), a private company registered in England and Wales under company number 15894546.
2.2
Our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
2.3
We are an unregulated legal services provider, meaning the firm itself is not regulated by the Solicitors Regulation Authority (SRA). However, the solicitors employed by the firm are individually regulated by the SRA.
2.4
Our Group VAT number is 479605938.
2.5
We are a part of the BSQ Group.
2.6
To contact us, please email linnearlegal@mail.com
We recommend that you save a copy of these terms for future reference.
3.1
By using our Site you:
accept these terms; and
agree to comply with them.
3.2
If you do not agree to these terms, you must not use our Site.
4.1
These terms refer to the following additional terms, which also apply to your use of our Site:
Our Privacy Policy , which explains how we collect, use and store your personal data; and
Our Cookie Policy which sets out information about the cookies on our Site.
5.1
We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.
6.1
We may update and change our Site from time to time.
6.2
We will try to give you reasonable notice of any major changes where possible.
7.1
Our Site is made available to you free of charge.
7.2
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
7.3
You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms and other applicable terms of service, and that they comply with them.
8.1
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site is directed to people residing in England and Wales. We do not represent that content available on or through our site is appropriate for use or available in other locations.
10.1
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
10.2
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
10.3
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
10.4
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged (except where the content is user-generated).
10.5
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
10.6
If you print off, copy, download, share or repost any part of our site in breach of these terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms).
11.1
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
11.2
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
12.1
You may use our Site only for lawful purposes. You may not use our Site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To bully, insult, intimidate or humiliate any person.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
To conduct, facilitate, authorise or permit (or attempt to do any of the preceding actions in relation to) any text or data mining or web scraping whatsoever in relation to our Site, the material contained within it or any services provided via, or in relation to, our Site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This subsection (g) should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790) provided that this subsection will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
12.2
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of website use
Not to access without authority, interfere with, damage or disrupt:
13.1
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
13.2
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.3
You must not establish a link to our Site in any website that is not owned by you.
13.4
Our Site must not be framed on any other site.
13.5
We reserve the right to withdraw linking permission without notice.
13.6
The website in which you are linking must comply in all respects with clause 12.1 of these terms.
13.7
If you wish to link to or make any use of content on our Site other than that set out above, please contact linnearlegal@mail.com
14.1
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over and are no liable for the contents of those sites or resources.
14.2
We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Site and should use your own virus protection software.
14.3
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
14.4
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
In particular, we will not be liable for:
14.5
If you are consumer user:
We only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
15.1
We will only use your personal information as set out in our Privacy Policy.
16.1
If you are a consumer, these terms , their subject matter and their formation, are governed by English law. We both agree that the courts of England will have exclusive jurisdiction, except that if you are a resident of Wales, you may also bring proceedings in Wales.
16.2
If you are a business, these terms , their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.